Affected by Hurricane Fiona?

Financial relief is available for our credit card customers. Call us at 1-844-323-7053 to discuss your financial relief options.

Yes, we can put a stop payment on the cheque and send you the money by either:

• Directly depositing the payment into your bank account. You can call us at 1-877-481-9169 to set this up; or
• Sending a new cheque to either your current address or a temporary address. Call us at 1-877-481-9169 and we’ll take care of this for you.

Yes, we’ll allow replacement medications and early refills to ensure your claims for eligible prescriptions are processed.

No problem – we’ll work with a pharmacy of your choice to ensure your claims for eligible prescriptions are processed. Please call us at 1-800-268-6195.

No proof is required. If you’re submitting a claim form, we only need a description of the medication and/or medical equipment and a note from you indicating that it’s been lost in the hurricane. Please call us at 1-800-268-6195 and we will help you with your individual situation.  

For Group Benefits claims, please call us at 1-800-268-6195.

For insurance claims through an alumni, professional association or retail outlet, please call us at 1-800-268-3763.

After we verify your identity, we’ll provide your plan and ID number.

We’ll work with your provider(s) to reconstruct lost claims, secure receipts, etc. If the provider has also been affected by the hurricane, call us at 1-800-268-6195 to find a solution.

Let us know by calling 1-800-268-6195. We’ll cancel your cheque and reissue a new one to either the address we have on file or a temporary address you provide. Or, if your plan allows you to register for direct deposit, we can deposit your reimbursement directly into your bank account. Call us at 1-800-268-6195 to set this up.

Call us at 1-800-268-6195 to provide your temporary address so we can send your cheques there. Or, if your plan allows you to register for direct deposit, we can deposit your reimbursement directly into your bank account. Call us at 1-800-268-6195 to set this up.

Call us at 1-800-268-6195 to find a solution that works for you.

Yes, we’ll replace your eligible medications and/or equipment that was lost even if you’ve reached your coverage maximum.

• Manulife members: 1-888-727-7766
• VIP Room members: 1-800-242-1704

We’ll verify you as a group retirement savings plan member and provide the information you need.

Yes – you can defer your premium payments for up to 3 months. If your policy has lapsed as a result of the hurricane, we will reinstate within 3 months of the lapse without evidence of insurability – provided premiums are back-paid. Deferred premiums or lapsed policies outside of the three-month period will be reviewed on a case-by-case basis. To request a premium deferral, call us at 1‑800‑268‑3763.

Yes, replacement of life-sustaining medication and medical equipment will be paid during the deferment period. When you’re completing the claim form, make sure you indicate that the medication and/or medical equipment was lost in the hurricane.

No, this wouldn’t be considered an early refill or replacement because we wouldn’t have any record of the previous purchase. If your items are eligible, you can submit for reimbursement as per your contract.

Prescription medications and medical equipment will be replaced if they’ve been lost as a result of the hurricane, up to current plan maximums. Other benefits requests will be considered on a case-by-case basis.