On this page
Instruction: Change of selection promptly shifts the focus to a matching heading further down, on the same page.
One secure online ID for all your Manulife products and services
Your Manulife ID is a single username and password to access everything you have with us.
Setting up your Manulife ID
In this video, we'll show you step-by-step how to set up your Manulife ID and connect it to SecureServe.
All-around security
Two-step verification helps us make sure you're you! And it helps keep your important information safe.
Easy setup
Setting up your Manulife ID is easy. With user-friendly design and guided help, we walk you through the process of setting your new username and password.
Learn more
If you have questions about your new Manulife ID, we have resources to help you find the answers, such as the FAQ.
Tell me about Manulife ID
After you activate your Manulife ID, you'll use it to sign in to SecureServe as well as any other Manulife products or services you have.
Actually, it is! If you're a Manulife Online Access customer, your existing username and password have automatically become your Manulife ID. Use those credentials to sign into any of the following:
- Retirement Redefined
- Manulife Wealth
- Manulife Investment Management
To confirm if you already have a Manulife ID, click Forgot your username on the Manulife ID sign in page and enter your email address. If you already have a Manulife ID, you'll receive an email from us.
Besides SecureServe, you can now use Manulife ID to connect to any of the following:
- Manulife Bank (personal and business)
- Group Benefits
- Group Retirement or VIP Room
- Manulife Wealth
- Manulife Investment Management
- Manulife Vitality for individual insurance customers
You now need a Manulife ID to continue accessing our services, including SecureServe.
Setting up a Manulife ID is simple! It's one username and password. With guided help, we'll walk you through the process.
Simply:
- Create it
- Activate it
- Connect it to the services you have with us
… and go!
You'll need to have what you've used to sign in to SecureServe up until now – your plan number, identification number and your current password. If you haven't used SecureServe before, you'll have the option to register once you've set up your Manulife ID.
Getting started – create your Manulife ID
On this page, you'll find answers to most of the questions we get asked, as well as a video with step-by-step instructions.
And as always, we're here to help! If you're still having trouble, you can call us at 1-800-268-3763.
You might already have a Manulife ID if you have another product or service with us – if you're not sure, try retrieving your username. If you do have a Manulife ID, you'll get an email in less than five minutes.
You'll need to connect SecureServe to your Manulife ID. You'll only need to do this once!
- Sign in with your Manulife ID
- Once signed in, select SecureServe
- Follow the on-screen instructions to provide your plan number, identification number and SecureServe password.
Once you've done this, you won't need your SecureServe password any more. You'll use your Manulife ID to sign in instead.
If you haven't accessed SecureServe before, follow the steps above – but instead of entering numbers, look for "Get Started" at the bottom of the page. You'll be guided to register for SecureServe and connect it to your Manulife ID.
This means we found a match to a record with a combination of the same personal information.
If you're not sure you have a Manulife ID, you can click on Forgot username and enter your email address. If you have a Manulife ID, you'll get an email in less than five minutes.
If you remember your Manulife ID, you can click on Sign in.
Otherwise, you can click Create a new Manulife ID anyway to continue if you're certain you don't already have a Manulife ID.
We don't recommend setting up more than one. Manulife ID is meant to be a single set of credentials to access all your Manulife products and services.
Websites you've visited before can sometimes be stored in your browser's "cache" (similar to its "history"). When a lot of information is stored there, it can cause display or access problems for some pages and forms. Clearing your cache starts you off with a clean slate and can fix many common issues you may see.
In Google Chrome and Microsoft Edge:
- Use the keyboard shortcut Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac).
- Choose All time from the Time range option at the top
- Check Cached images and files and
- Select Clear data (Clear now in Edge)
In Safari:
- Go the Safari app (Mac), choose History > Clear History, then click the pop-up menu
- Choose how far back you want your browsing history cleared
- Select Clear History
In Firefox:
- Use the keyboard shortcut Ctrl+Shift+Del (Windows) or Command+Shift+Delete (Mac).
- Choose Everything from the Time range to clear options, if you want to clear everything
- Check Cache
- Select Clear now
There's nothing you need to create your Manulife ID. After you've created one, you'll need to connect your SecureServe account. For that, you'll need the following:
- Your plan number*
- Your identification number*
- The password you've used before when signing in to SecureServe
* You can find these numbers on your benefits card.
If you can't find the information, don't worry – we can help. Call us at 1-800-268-3763.
No, Manulife ID passwords won't expire, but we do recommend changing it occasionally – at least every six months. And if you ever think your account or device has been compromised, you should change your password as soon as you can.
An email address is mandatory for Manulife ID setup – you can't activate your account without it. It's used for security reasons, like two-factor authentication and account recovery.
Help to activate your Manulife ID
To finish setting up your Manulife ID, you need to click the Activate button in the automated activation email you get from Manulife. You'll need to click the button no more than 15 minutes after getting the email.
If the time has passed, you'll get an error message when you click Activate. If that happens, you'll need to set up your Manulife ID again. Make sure to activate your account within the 15-minute window.
Here are some quick tips to try:
- Check your spam or junk folders
- Wait 15 minutes and try setting up your Manulife ID again
If you're using your work email address, it is also possible that the activation email is blocked by your employer's email security settings. You can try using another email address.
The activation email link is only valid for 15 minutes. If you use the link to activate your account outside of that 15-minute window, you'll see an error message saying: "Sorry, this link isn't active anymore".
It's important to activate your Manulife ID right away. If you don't, you'll have to start over again and set up your Manulife ID from the beginning.
Providing both an email address and mobile number will make it easier for you to use the various self-serve options available and helps keep your account secure. But you're still able to set up your Manulife ID without it. We'll only ask you for it once – if you skip the option and want to add it later, you can do that. Just go to Profile, then Manage your Manulife ID on your Manulife ID or group benefits site.
Here are a couple troubleshooting tips you can use:
- Make sure your phone is turned on
- Check your device settings (SMS may be turned off)
- Is your phone experiencing carrier issues, network issues, or out of reach?
- Check the phone number you entered is correct
On the Let's confirm your mobile number screen, click "go back" and try again
If you still haven't received the one-time code, give us a call at 1-800-268-3763.
Tip: If you requested multiple verification codes, only the newest one will work. A one-time code expires in 15 minutes.
If you received a passcode from Manulife to verify your identity through a two-step authentication process – but you didn’t ask for one – that could mean:
- Someone with a similar username as you made an error entering information, which triggered our reaching out to you in error (this is usually the case)
- Someone may be trying to sign in to your account using your Manulife ID
The reason we have two-step authentication is to prevent someone other than yourself from signing in to your account. If you received a code, that means the security protection is working.
If you find yourself in this situation, you can do one of three things:
- Ignore the email, as the attempted sign in will fail without the second step being completed
- Sign in to your account and review your information to confirm all is well
- Contact us – find our contact information (according to business segment) on our contact us page
Help to connect your accounts
No. Connecting your accounts is a one-time process. If you have multiple accounts, you'll have to connect them one at a time. But once connected, they stay connected and you can quickly and easily switch between them after signing in using your new Manulife ID.
Do you currently sign in to more than one Manulife webpage to access your accounts? When you sign in with your Manulife ID, we'll direct you to a page asking you where you want to go. On that page, you'll see all the accounts available to connect to your Manulife ID. If you have another account, like group retirement, simply click on that link and follow the steps to connect that account to your new ID.
Once you set up your Manulife ID and connect your accounts, you'll have access to them under one simple, secure username and password. Sign in once and move between your accounts quickly and easily!
This can happen in a few different instances, like after you try to sign in a few times with the wrong password. We do this to keep your information safe. To unlock your account, click Forgot your password. We'll send you a one-time code by email or text, depending on the preference you've set.
If you're still having trouble, give us a call at 1-800-268-3763.
Here are a couple troubleshooting tips you can use:
- Verify you're connected to the internet
- Check your junk and spam folders to see if the code was accidentally sent there
- On the Enter the code screen, double-check if the code was sent by email or text
- On the Enter the code screen, ask for a new code or try another way of getting the code (for example, if you asked for it by text before, you can now ask for it by email)
If you still haven't received the one-time code, give us a call at 1-800-268-3763.
Tip: If you requested multiple verification codes, only the newest one will work. A one-time code expires in 15 minutes.
Here are a couple troubleshooting tips you can use:
- Make sure your phone is turned on
- Check your device settings (SMS may be turned off)
- Is your phone experiencing carrier issues, network issues, or out of reach?
- On the Enter the code screen, ask for a new code or try another way of getting the code (for example, if you asked for it by text before, you can now ask for it by email)
If you still haven't received the one-time code, give us a call at 1-800-268-3763.
When you sign in with your Manulife ID (and before you choose your account), go to Profile, then Manage your Manulife ID. This is where you manage your Manulife ID. That includes updating your email and mobile number, changing your username or password, or updating the personal information you gave us to set up your Manulife ID.
Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries, Safari is a trademark of Apple Inc., registered in the U.S. and other countries and regions, Microsoft is trademarks of the Microsoft group of companies.