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At Manulife, we make it a priority to keep your personal information safe. We’re constantly working to protect what you entrust to us, and there are ways that you can safeguard your information, too.
Top 10 ways you can reduce your risk of fraud and identify theft:
- Recognize imposter scams:
- Secure personal information:
- Use strong passwords and multi-factor authentication:
- Be wary of phishing scams:
- Monitor your financial accounts:
- Stay informed about investment scams:
- Protect your digital devices:
- Use secure networks:
- Sign up for alerts:
- Educate yourself and others:
Fraudsters may pose as trusted entities like government agencies or well-known companies. Always independently verify the identity of the caller or sender before sharing any information.
Store sensitive documents like Social Insurance Numbers, passports, and bank statements securely. Avoid sharing personal information over the phone, or by email or text.
Protect your online accounts with strong, unique passwords and enable Multi-Factor Authentication (MFA) for an added layer of security.
Be cautious with unsolicited emails or messages asking for personal information. Look for red flags like urgent requests or unfamiliar links.
Check your bank and credit card statements regularly for unauthorized transactions. Report any suspicious activity immediately.
Be skeptical of investment opportunities that promise high returns with little risk. Do thorough research and consult a trusted financial advisor before investing.
Keep your software and antivirus programs up to date. Avoid downloading apps or software from unfamiliar or untrusted sources.
Avoid conducting financial transactions over public Wi-Fi. Use a secure, private network whenever possible.
Sign up for push notifications for your financial accounts to receive real-time alerts about transactions and suspicious activity.
Stay informed about the latest fraud tactics and share this knowledge with friends and family to help protect them, too.
What should you do if you're a victim of fraud?
If you believe you’re a victim of fraudulent activity or you don’t recognize a transaction on an account, follow the steps below to report it and protect yourself.
Steps to report fraud
Monitor your statements frequently and report any transactions that you don’t recognize.
- Collect your evidence:
- Call us:
- Report to credit bureaus:
- Report the fraud to the Canadian Anti-Fraud Centre and the police:
If you’re a victim of fraud, gather all the information you can about the fraudulent transaction, including documents, receipts, and copies of emails or text messages.
Contact Manulife immediately at one of our publicly available contact numbers if you do not recognize a transaction. We’ll help you place flags on all your accounts and change your passwords.
You can report fraud to both Equifax and TransUnion and place a fraud alert on your credit report, which requires creditors to verify your identity before opening a new account.
If you choose, you can report the fraud to your local police authority and the Canadian Anti-Fraud Centre (CAFC). Reporting scams to law enforcement helps prevent others from becoming victims. However, reporting fraud to the police will not affect the speed, priority, or resolution of your claims.
Frequently asked questions
Manulife will not call you randomly to ask for your personal information unless you have submitted paperwork/forms for a claim or transaction. In that case, the call will only seek to clarify the information provided.
Do not click on any links within a fraudulent communication. Instead, contact us via the Manulife.ca website Quick Links or / Support / Fraud Prevention Center, or via our call center.
- Your Manulife ID can connect to and access your Manulife accounts online. Once you register and connect your accounts, a single username and password provides access to them all. It offers all-round security with two-step verification, as well as easy setup and a simplified experience.
- If you receive an email or text message from Manulife asking you to verify your identity through a two-step authentication process, but you did not ask for one, it could mean:
- Someone with a similar username made a mistake entering information, triggering our system to reach out to you in error, or
- Someone may be trying to sign into your account using your Manulife ID. In this case, notify Manulife and change your password immediately
- Don’t be afraid to say no to high-pressure sales tactics or telemarketers.
- Do your research and verify information.
- Don’t give out personal information such as your birthdate, Social Insurance Number (SIN), or your credit card or banking information.
- Protect your computer by using anti-virus software and be wary of clicking on links or pop-up ads/messages.
- Protect your online accounts by creating strong passwords, enabling multi-factor authentication, logging into your account from trusted sources, and not revealing personal information over social media.
Yes, scammers often target victims of fraud a second or third time, sometimes with a promise of recovering money. Always do your due diligence and never send recovery money.