Manulife forms

Once you have registered on the site or app, you can submit your claims online. To do so:

On desktop:

Step 1 – Sign in to your plan on the website.

Step 2 – Click on the Submit a claim button (located in the top right corner of the screen, under Common Tasks). A Welcome message opens on the desktop. Click Continue.

Step 3 – Follow the prompts.

On the app:

Step 1 – Sign in  to your plan on the app.

Step 2 – Click on the Submit a claim button (top left corner of the app screen). The New Claim window opens.

Step 3 – Under Claim types, choose the type of claim you wish to make.

Step 4 – Follow the prompts.

You can submit your claim online if:

• You incurred the expense in Canada
• You already paid for and received the service
• The payment should be made to you
• The claim is for you
• The claim is for your spouse and they aren't covered by another plan
• The claim is for your dependant(s) if your spouse is not covered by another plan OR your spouse is covered by another plan, but  you are the parent whose birthday (month and day) falls earlier in the year
• The service provider type is listed in the Online Claim Submission tool
• Your plan includes the Online Claim Submission feature

Please submit all other claims on paper.

Digital file restrictions

• Manulife accepts the following file types: .txt, .pdf, images (.jpg, .jpeg, .jpe, .jfif, .bmp, .dib, .png, .snag, .tif, .tiff, etc.)
• The attached document must be smaller than 5 MB in size.

Step 1 – Download the iOS or Android app (find more information on downloading and using the app on our Manulife app web page).

Step 2 –  Once you are registered on the app, you can submit your claims online.

Step 3–  Sign in to the app to send us your claim anytime, from anywhere.

Step 4 – Please remember to attach any required supporting documents to your claim (i.e., receipts, provincial coverage details, statements from other health plans); just scan or take a picture of the document, attach it digitally, and send it in with the claim, through the app.

You can submit your claim online if:

• You incurred the expense in Canada
• You already paid for and received the service
• The payment should be made to you
• The claim is for you
• The claim is for your spouse and they aren't covered by another plan
• The claim is for your dependant(s) if your spouse is not covered by another plan OR your spouse is covered by another plan, but  you are the parent whose birthday (month and day) falls earlier in the year
• The service provider type is listed in the Online Claim Submission tool
• Your plan includes the Online Claim Submission feature

Please submit all other claims on paper.

To submit your claim on paper:

Step 1 – Print and complete the appropriate health or dental claim form (We list five frequently used health or dental claim forms below, after ‘Account management forms’).

Step 2 – Attach your receipts and supporting documentation

Step 3 – Mail it to the address on the form

Once you’ve registered on the site, you can submit your form online:

Step 1—Find the right form and fill it out.

Step 2—Sign in to your account online.

Step 3—Go to “My account” then click “Send documents”.

Step 4—Follow the steps to send in your form.

You can submit your form using Manulife Mobile:

Step 1—Download Manulife Mobile from the app store. 

Step 2—Sign in and choose “Group Retirement”.

Step 3—Tap the menu bar and select your name.

Step 4—Choose “Send documents”.

Step 5—Follow the steps to send in your form.

Step 1—Fill out the form and print it out. 

Step 2—Follow the mailing instructions included on the form.

If you need help joining your Manulife group retirement program, contact us Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern time.

Canada:
1-888-727-7766

Step 1 – Fill in the form, and print it out. 

Step 2 – Follow the mailing instructions included right on the form.

If submitting a claim, remember to include and attach any supporting documents requested (e.g., receipts, provincial coverage details, statements from other health plans). 

If you need help,  contact us Mon. to Fri., 8 a.m. to 8 p.m. ET.

Step 1 – Fill in the form, and print it out. 

Step 2 – Follow the fax instructions included on the form.

If you need help, contact us Mon. to Fri., 8 a.m. to 8 p.m. ET.

Step 1 – Fill in the form and save it with policy name and policy owners’ name. 

Step 2 – Send an email to: manulife_insurance@manulife.ca

Step 3 – Populate the subject line with the policy owner’s name, policy number and the requested action.

Step 4 – Attach your saved form and add any additional notes to the body of the email

Step 5 – If submitting a claim, remember to include and attach any supporting documents requested (e.g., receipts, provincial coverage details, statements from other health plans). 

If you need help, contact us Mon. to Fri., 8 a.m. to 8 p.m. ET.

Step 1 – Fill in the form, and print it out. 

Step 2 –Follow the mailing instructions included right on the form.

If submitting a claim, remember to include and attach any supporting documents requested (e.g., receipts, provincial coverage details, statements from other health plans). 

If you need help,  contact us Mon. to Fri., 8 a.m. to 8 p.m. ET.

Step 1 – Fill in the form, and print it out. 

Step 2 – Follow the fax instructions included on the form.

If you need help, contact us Mon. to Fri., 8 a.m. to 8 p.m. ET.