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Your group plan offers quick and easy access to tools, guidance and resources to help you and your family get the most out of your benefits and live healthier lives

Download the Manulife Mobile app – for live chat, and more!

Get your questions answered in real time during our online hours. Simply download the Manulife Mobile app, then click on 'Live chat' (bottom right-hand corner of your mobile device).

Use the app to submit claims on the go, check on a claim’s status, read coverage details, download your benefits card, gain access to a wide range of health-related articles, and more.

We’re online from 9 a.m. to 7 p.m. EST, Monday to Friday.

Scan the QR code with your mobile device and download the app! Or, visit our resource page to learn more.

Chat with us

Get your questions answered in real time during our online hours. Simply download the Manulife Mobile app, then click on 'Live chat' (bottom right-hand corner of your mobile device).

Use the app to submit claims on the go, check on a claim’s status, read coverage details, download your benefits card, gain access to a wide range of health-related articles, and more.

We’re online from 9 a.m. to 7 p.m. EST, Monday to Friday.

   

Register

Register for your Plan Member Secure Site. Registration is a one-time process designed to protect your private information.

Set up your Manulife ID

Need help with Manulife ID? You'll find FAQs, a step-by-step video, and more on our support page.

Manulife Mobile app

Learn how to submit claims on the go, check claim status or coverage details, speak with a live agent in real time, and more!

Getting started: FAQ

Get answers to the key questions you may be thinking about before purchasing Life or Critical Illness insurance.

People like you

This tool provides a variety of scenarios to consider when making a purchasing decision about Life & Critical Illness Insurance.

Submit a claim

Submit your benefits claims online or with the app – get your money back fast!

Get support

Looking to contact us, update your account, find a form, find an answer to your question?

Power of attorney

Accessing benefits on behalf of a plan member

You may also have access to optional health insurance

In addition to basic life, some plan sponsors offer members the chance to buy additional (i.e., optional) life insurance and/or critical illness insurance. Your benefits booklet includes details on whether your plan includes such options, and how much they cost. Or, your plan administrator or human resources department can provide more information.

Optional Life Insurance

Optional life insurance

Optional critical illness insurance

Optional critical illness insurance

Explore programs that support healthier lives

Mental health & counselling services

Personalized Medicine Program

Opioids and your drug plan

Resources

Managing your Group Benefits account

Sign in help, and information on more support topics.

Change your address

Moving? Be sure to update your new address with us.

Change your bank information

Update your bank account information any time you need to.

Coordination of Benefits (COB)

Submit a claim to more than one plan. Also called coordination of benefits or COB.

Health Care Spending Accounts (HCSA)

Learn about HCSAs, how they’re different from Lifestyle Spending Accounts, and more.

Get Claims Smart

Learn the ‘dos and don’ts’ and make the most out of your plan while protecting it.

Mental Wellness Solutions

Articles and resources to support mental wellness in the workplace and at home.

COVID-19

Great tips to help you and your family face these exceptional times.

Employee and Family Assistance Program (EFAP)

Your group benefits plan may include an EFAP program. Services can include short-term counselling sessions, online resources, work-life supports, and more.
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