Frequently asked questions (FAQ)

Why Is Manulife Bank temporarily suspending sales of new Credit Cards?

We have made the decision to temporarily suspend sales of our Manulife Bank Credit Cards so we can focus on refining our current offerings and exploring new opportunities to better meet the needs of our clients.

When will you start selling credit cards again?

We will have more information to share in the next few months.

Will my clients’ existing credit card(s) still work?

Yes, if you or your clients currently have a Manulife Bank credit card, it will remain active. You can continue using it as usual, and all benefits and services tied to your card will remain unchanged.

What happens if my client has already applied for a credit card?

All new credit card applications will be decisioned by December 31^st ,2024. Any applications missing information may be declined. Please ensure applicants complete all the necessary fields.

Can my clients still apply for a credit card through Manulife Bank?

The last day to submit a new credit card application is December 16^th, 2024.

The Manulife One fee waiver was an attractive feature of the ManulifeMONEY+ Visa Infinite Card. Are my clients still eligible for a Manulife One fee waiver?

We recognize that the Manulife One fee waiver was an attractive feature of the ManulifeMONEY+ Visa* Infinite Card. Please stay tuned for details about a new fee waiver promotion coming soon. All existing fee waivers will continue to be honored for new credit card applications approved by December 31^st, 2024.

What happens if my client wants to close their credit card account?

Cardholders can close their credit card account at any time by contacting our Credit Card Services department at 1-844-323-7053. Please note, they should ensure that any outstanding balances are paid in full before closing their account.

Will my client lose any rewards or benefits associated with their credit card?

No, all accumulated rewards and benefits on their current credit card will remain in place as long as the account remains open and in good standing.

How can clients manage their existing credit card?

Clients can continue to manage their existing credit card account online, via our mobile baking app, or by contacting customer service for any account-related inquiries.

Will this change affect my client’s credit score?

This decision will not affect the cardholder's credit score. However, changes to their account (such as closing their credit card account or missing their minimum monthly payments) could have a negative impact. Your clients must maintain timely monthly payments to avoid any potential negative effects to their credit score.

What financial products do you offer now?

While we are temporarily not accepting new applications for Manulife Bank credit cards starting December 16^th, 2024, we still provide a range of financial services. This includes savings accounts, loans, investment products and residential mortgages. Feel free to explore these options with us!

Can I get assistance if I have more questions?

Yes, please reach out to your Bank representative if you have more questions.

As a broker, will I continue to receive my annual fee waiver/discount on the ManulifeMONEY+ Visa Infinite Card?

Yes, you will continue to receive your annual fee waiver/discount (whichever applies) as long as you are an active Manulife broker.