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Instruction: Change of selection promptly shifts the focus to a matching heading further down, on the same page.
Find contact information
Click anywhere on the title for the business you need to reach below to open the collapsible accordion and reveal contact details (e.g., phone number, email address). To close the accordion, simply click again anywhere along the business category title.
Group plans
| Contact method | Contact details |
|---|---|
| Check these first |
|
| Live chat – in the app | Connect with an agent in real time. Download the Manulife Mobile app, then sign in to connect with a live agent (9a.m. to 7 p.m. ET, Mon. to Fri.). Ask questions about claims, coverage, status of a claim or another group benefits matter. |
| Call us General questions* |
1-800-268-6195 (8 a.m. to 8 p.m. ET, Mon. to Fri.) General questions about group coverage, claims and more. |
| You'll find the appropriate mailing address for your claim included right on the claim form. |
| Call us Disability, Life and Critical Illness application forms and claims* |
1-877-481-9169 (8 a.m. to 8 p.m. ET, Mon. to Fri.) Questions about Disability, Life and Critical Illness applications and claims. General disability coverage inquiries – not related to an active claim or application – are referred to Group Benefits General inquiries, at the phone number listed above, under “Call us / General questions*”. |
|---|---|
| You will find the appropriate mailing address for your claim included right on your claim form. |
* In response to COVID-19, making sure loved ones have access to their benefits is essential to their safety. We want to make it easier for you to get the information you need to care for them.
If you have Power of Attorney (POA)
If you call our call centre, to make claims on behalf of someone, ask questions about eligibility or make administrative changes, you’ll need to provide us with the following:
- verification that you are Power of Attorney (POA)
- the account holder’s full name and date of birth
- the account holder’s member number and certificate number
For more information about Powers of Attorney, visit our Group Benefits Power of Attorney FAQ page.
| Contact method | Contact details |
|---|---|
| Telephone | Within Canada: 1-888-727-7766 International: 613-780-5392 Open between 8 a.m. and 8 p.m. ET Monday to Friday. |
| To protect your privacy, we don’t communicate by email. If you have digital documents to send us, sign in to our secure site and go to Send documents. | |
| By fax | Outside Québec: 1-866-945-5110 For Quebec only: 1-866-945-5109 |
| By mail - Waterloo (Head Office) | Manulife Financial GRS Client Services P.O. Box 396 Waterloo, ON N2J 4A9 Canada |
| By mail - Montreal | Manulife Group Retirement Solutions 2000 Mansfield, Suite 1410 Montréal, QC H3A 3A2 |
| Contact method | Contact details |
|---|---|
| Telephone | Within Canada: 1-800-242-1704 International: 613-780-5385 Open between 8 a.m. and 8 p.m. ET Monday to Friday. |
| To protect your privacy, we don’t communicate by email. If you have digital documents to send us, sign in to our secure site and go to Send documents. | |
| By fax | Within Canada: 1-866-499-4480 International: 514-499-4480 |
| By mail | Manulife Financial Group Retirement Solutions P.O. Box 11464 Stn Centre Ville Montreal, QC H3C 5M3 Canada |
| By courier | Manulife Financial Group Retirement Solutions 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
Insurance
| Contact method | Contact details |
|---|---|
| Telephone | Click on the accordion titled “Group Plans – Group benefits (through your employer)” for the correct phone number. Find it under 'Call us / General questions*' |
| By mail | You’ll find the appropriate mailing address for your claim included right on the claim form. |
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-3763 Open between 8 a.m. and 8 p.m. ET Monday to Friday. |
| By email | Health and Dental: more_info@manulife.com Travel travel@manulife.com Life and Disability: am_service@manulife.com |
| By mail | CoverMe PO Box 670 STN Waterloo Waterloo, ON N2J 4B8 Canada |
To get a quote or purchase health and dental, life, travel or critical illness insurance, visit CoverMe.com.
| Contact method | Contact details |
|---|---|
| Telephone | 1-800-268-3763 Open between 8 a.m. and 8 p.m. ET Monday to Friday. |
| By email | Health and Dental: more_info@manulife.com Life and Disability: am_service@manulife.com |
| By mail | Affinity Markets PO Box 670 STN Waterloo Waterloo, ON N2J 4B8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-626-8543 Open between 8 a.m. and 8 p.m. ET Monday to Friday. |
| By online form | For individual insurance For Manulife Vitality |
| By fax | 1-877-763-8834 |
| By mail | Manulife Financial Individual Insurance 500 King Street North P.O. Box 1669 Waterloo, ON N2J 4C6 Canada |
| Telephone - French | French: 1-888-626-8843 |
| Online | Looking to check your insurance policy details? Visit the Personal insurance web portal. Most customers who bought insurance through an advisor or Manulife’s CoverMe website can access their policy details, update address information, banking information, and more. |
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-841-6633 Open between 8.30 a.m. and 5 p.m. ET Monday to Friday. |
| By email | Manulife_Insurance@manulife.ca |
| By fax | 1-888-533-3330 |
| By mail | Manulife Financial Individual Insurance 900 - 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | Mortgage Protection Plan® (MPP): 1-866-677-4366 Credit Security Plan™ (CSP): 1-800-295-6472 Open between 8 a.m. and 8 p.m. ET Monday to Friday. |
| By email | MPP: help@mortgageprotectionplan.com CSP: customerservice@creditsecurityplan.com |
Investments
| Contact method | Contact details |
|---|---|
| Telephone | 1-888-790-4387 Open between 8 a.m. and 8 p.m. ET Monday to Friday. |
| By email | manulife_investments@manulife.ca We will respond to your email within two business days. |
| By fax | 1-877-277-3774 Client signature required. |
| By mail | Manulife Investments 500 King Street North 500-G-B Waterloo, ON N2J 4C6 Canada |
Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating.
| Contact method | Contact details |
|---|---|
| Telephone | Manulife Mutual Funds: 1-888-588-7999 Open between 8 a.m. and 8 p.m. ET Monday to Friday. |
| By email | manulifemutualfunds@manulife.ca We will respond to your email within two business days. |
| By fax | 1-866-581-8427 Client signature required. |
| By mail | Manulife Mutual Funds 500 King Street North, Del Stn 500 G-B Waterloo, ON N2J 4C6 Canada |
| Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating. | |
| Contact method | Contact details |
|---|---|
| Telephone | 1‑888‑841‑6633 |
| Contact method | Contact details |
|---|---|
| Telephone | Manulife Segregated Funds: Canada, outside of Quebec Phone: 1-888-790-4387 Monday – Friday 8 a.m. and 8 p.m. ET Quebec & French business Phone: 1-800-355-6776 Monday – Friday 8 a.m. to 6 p.m. ET |
| By email | Canada, outside of Quebec Manulife_investments@manulife.com Quebec & French business Investissements_manuvie@manuvie.com |
| By fax | Canada, outside of Quebec Fax for your Fundserv business: 1-800-993-9332 Fax for your non-Fundserv business: 1-877-277-3774 Quebec & French business Fax for your non-Fundserv business: 1-800-360-6492 |
| By mail | Canada, outside of Quebec Manulife Investments 500 King Street North Waterloo, ON N2J 4C6 Quebec & French business Manulife Investments 900 – 900 De Maisonneuve Blvd W Montreal, QC H3A 0A8 |
| Important: For the safety of your personal information - always contact us by phone when sharing any personal or confidential data (including account details). Do not use email as this is not a secure method of communicating. | |
Wealth management
Contact us, about any one of these three investment firms:
- Manulife Wealth Inc.
- Manulife Wealth Insurance Services Inc.
the following ways:
| Contact method | Contact details |
|---|---|
| Telephone | Manulife Wealth Inc.: 905-469-2100 1-800-991-2121 Manulife Wealth Insurance Services Inc.: 1-877-271-5490 Open between 8:00 a.m. and 6:00 p.m. ET Monday to Friday. |
| By email | mls_advisorservices@manulife.ca |
| By fax | 1-888-777-2375 |
| By mail | Manulife Wealth PO Box 1700 RPO Lakeshore W. Oakville, ON L6K 0G7 |
| Contact method | Contact details |
|---|---|
| By email | ecm@manulifecapitalmarkets.com |
| By fax | 416-360-3910 |
| By mail | TD Waterhouse Tower, TD Centre 79 Wellington Street West Suite 2402, PO Box 283 Toronto, ON M5K 1K2 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 604-678-0202 |
| By email | ecm@manulifecapitalmarkets.com |
| By fax | 604-684-6687 1-877-832-4790 |
| By mail | Manulife Capital #1920-1095 W. Pender St. Vancouver, BC V6E 2M6 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 1-855-283-1853 |
Corporate
| Contact method | Contact details |
|---|---|
| Telephone | 519-747-7000 |
| By mail | Manulife Financial 500 King Street North Waterloo, ON N2J 4C6 Canada |
| Contact method | Contact details |
|---|---|
| Telephone | 416-926-3000 |
| By mail | Manulife Financial Corporation 200 Bloor Street East Toronto, ON M4W 1E5 Canada |
Other
| Contact method | Contact details |
|---|---|
| By online form | Request a search for lost or unclaimed property |
Did you receive a letter from us about unclaimed funds? Manulife is working to make sure our customers receive all funds that are rightfully theirs. When we find unclaimed funds, we mail out a letter asking for the owner to contact us so that the payment may be reissued. Calls to this phone number are answered, whenever possible, between the hours of 7 a.m. and 3 p.m. Eastern Time and we will need the reference ID from the letter when you call. If we are unavailable and you leave a voice message, we will return your call within three business days. Please leave your full name, phone number and reference ID in your message.
We are focused on protecting your personal information and preventing fraud. If you have not received a letter from us with a reference ID, but have a question about unclaimed funds, please either complete this form or contact the appropriate business area found under “Contact us”.
Did something look suspicious to you? If you see actions by service providers or others that just don’t feel right, let us know. We’ll investigate! Contact the applicable segment at Manulife to make a report.
| Business segment | Contact details |
|---|---|
| Group Benefits | Call 1-877-481-9171 or report a concern on this page: Share & Protect e-form Group Benefits. |
| Manulife Bank | Call 1-877-765-2265 or send us an email. |
| Other business segments | Report suspected fraud by filling out this form. |
For a full list of international locations, visit manulife.com
We can help with these services, and more:
For plan administrators or sponsors:
There is a contact us section dedicated to plan administrators and plan sponsors to answer questions related to your business.